At AceClub, your privacy is not merely a formality — it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal information every time you use our platform.
This Privacy Policy outlines AceClub's commitment to protecting your personal information. By using the AceClub platform, you agree to the data collection and usage practices described here. Please read this document in full to understand your rights and the protections available to you.
AceClub takes user privacy very seriously. We understand that when you register and use our platform, you are entrusting us with valuable personal information — and that trust is something we never take lightly.
This Privacy Policy is written to explain clearly and transparently — without confusing legal jargon — how AceClub manages your personal data. It covers all aspects from the point of data collection to how we protect it, and what rights you hold over that data.
This Policy applies to all users of the AceClub platform, including website users, Android and iOS mobile app users, and anyone who interacts with any official AceClub communication channel. If you access the platform from another country, please ensure your use of the platform complies with your local laws.
AceClub only collects information necessary to deliver quality service, ensure account security, and meet industry compliance requirements. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | Account verification & KYC |
| Contact Data | Email address, phone number | Communications & account notifications |
| Financial Data | Bank details, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & platform improvements |
| Usage Data | Game history, platform preferences | A more personalised experience |
We do not collect irrelevant data and will not request information beyond what is necessary to provide our services to you. All data collection occurs through your direct interaction with the platform — no data is collected silently outside the scope of normal use.
Every piece of data we collect has a specific purpose. aceclub does not use your data for purposes unrelated to providing our services to you. Here is how we use the information you provide:
You may opt out of marketing communications at any time through your account settings. However, communications related to account security and financial transactions cannot be disabled as they are essential to your account's safety.
Your data security is aceclub's number one technical priority. We continuously invest in security infrastructure to ensure your information remains protected from unauthorised access, loss or damage.
AceClub retains your personal data for as long as your account is active or as needed to provide our services. Once an account is closed, certain data may be retained for a period defined by legal compliance requirements — typically five to seven years for financial records. Data that is no longer required is deleted or anonymized in accordance with standard procedures.
AceClub does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is an absolute commitment we do not compromise on.
However, there are limited situations where we may need to share data with certain parties for legitimate operational purposes:
Third parties that assist us in delivering our services — such as payment processing providers, cloud service providers and technical support teams — have limited access to only the data required for their specific tasks. All such providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
AceClub will disclose data to the relevant authorities when required by law, court order, or valid legal process. In such situations, we will make reasonable efforts to notify you where permitted by law.
Your data is never sold to third parties for marketing purposes. Any data sharing that occurs is strictly in the context of service operations directly related to your experience on AceClub.
The aceclub platform uses cookies and similar tracking technologies to ensure the platform functions properly and to provide you with a better experience. Cookies are small text files stored on your device by your web browser.
You can manage cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. Note: essential cookies cannot be disabled as they are a technical component required for your session security.
As an aceclub user, you have clear and enforceable rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
To exercise any of the above rights, contact the aceclub support team via live chat, available 24/7. We will process your request within a reasonable timeframe and keep you updated on its progress.
The Know Your Customer (KYC) process is an industry-standard requirement that helps aceclub ensure our platform is used legitimately and protects all members from fraud and abuse. This process is also for your own protection.
During the KYC process, you may be asked to upload documents such as your identification card, passport, recent utility bill, or bank statement to verify your identity and address. All documents you submit:
AceClub conducts KYC in accordance with international industry standards to prevent money laundering (AML) and terrorism financing (CFT). This is a responsibility we take seriously to ensure a safe platform for all users.
AceClub reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to keeping you informed of any significant changes.
When material changes occur, we will notify you via in-platform notification or email to your registered address within a reasonable period before the changes take effect. For minor editorial updates, the revised Policy will be published on the website with an updated revision date.
Continued use of the aceclub platform after any Privacy Policy changes are published will be considered your acceptance of the updated policy. We encourage you to review this page from time to time to stay informed on how we protect your privacy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to our team. We take every privacy enquiry seriously and are committed to providing a clear response within a reasonable timeframe.
You can reach the AceClub support team via:
For issues related to formal data requests such as data access, deletion, or transfer, please clearly state the type of request so we can direct it to the right team for prompt action.
For related reading, we also recommend you read Terms and Conditions and page Responsible Gaming for a full overview of aceclub's platform policies.
Data protection is more than just words. At aceclub, there are concrete steps we take every day to safeguard your privacy.
All data transmitted between your device and aceclub servers is protected by 256-bit SSL encryption. Sensitive information in our databases is also encrypted separately.
AceClub has never and will never sell your personal data to any third party for marketing purposes. Your data remains entirely yours.
Only aceclub staff who genuinely require access to your data to perform their duties are permitted. All access is logged and monitored.
Aceclub's security infrastructure is periodically audited by independent, qualified third parties to ensure data protection standards remain up to date.
You have full rights to access, correct, delete, and transfer your data. All requests are handled by a dedicated support team.
Whenever there are material changes to the Privacy Policy, you will be notified in advance via email or an in-platform notification before the changes take effect.